Customer Support
Customer Support Services
Deliver exceptional customer experiences without the expense of an in-house team. Togwe provides reliable, 24/7 customer support across all channels, helping businesses build trust, improve retention, and always be responsive. With consistent, high-quality interactions, we ensure your customers are supported every time they reach out.
Discover Why Togwe Is The Best Choice For Your Business
Togwe stands out as the fastest deployable customer support solutions, top-rated live chat platform, and trusted industry leader. Customers on leading review platforms consistently recognize Togwe for its performance, reliability, and ease of use.
Call Center
Phone conversations help resolve customer concerns quickly while adding a personal touch. Togwe empowers your support team to deliver tailored support and increase issue resolution rates by up to 56%. Use essential call center tools like unlimited call recordings, IVR workflows, and smart agent availability management to ensure every call delivers a high-quality customer experience.
Ticketing System
Togwe’s ticketing system acts as the main engine that keeps your support operations running efficiently. By adopting a structured ticketing workflow, businesses can save up to 95% of time, cost, and internal resources. This system consolidates conversations from all communication channels and organizes them into a clear workspace, helping your team deliver faster, more consistent, and cost-effective customer support.
Social Media
Social media has become one of the most preferred customer support channels today. Customers who engage through social platforms report high satisfaction, and nearly 70% prefer to return to brands that offer social media support. Togwe helps you connect with customers on Facebook, Twitter, and Instagram, while also supporting WhatsApp and Viber, allowing you to build loyalty and strengthen brand relationships.
Knowledge Base
Self-service plays a vital role in the modern help desk. A well-structured knowledge base allows customers to find answers whenever they need them. Nearly 90% of customer visits begin with a knowledge base search. Togwe lets you create articles, tutorials, and step-by-step guides directly from your dashboard, helping customers help themselves by reducing support workload.
Benefits Of A Customer Support Service Provider
24/7 Customer Support
The web never sleeps, and neither do customer expectations. People want to reach your business at any time of the day. Togwe makes this possible with skilled virtual receptionists who welcome and assist your customers at any time. In a connected global marketplace, business hours truly never end.
Appointments
Many businesses rely on scheduled appointments to conveniently serve their customers. Our free partner app, Setmore, makes bookings simple and efficient. If you already use a separate scheduling tool, our customer service team still works with it to ensure your calendar stays consistently booked.
Platform & User Flow Support
We support sports and fan-engagement platforms by managing user journeys, match-related queries, prediction flows, and in-app assistance. Our teams help users understand features, resolve access issues, and smoothly navigate platforms during high-traffic events.This ensures better user experience, fewer drop-offs, and higher engagement across sports platforms.
Live Chat & Messaging Support
We work with third-party chat and messaging tools integrated into your platform. Our support teams handle user conversations through these systems, helping fans with match info, predictions, contests, and platform usage in real time.
Multi-language Support
We provide customer support in English & Indian regional and local languages to ensure clear communication with your audience. This helps sports platforms connect better with fans across different regions and improve trust, comfort, and engagement.
After Hours
If your in-house team covers customer service during the day, we help you be available after regular hours. A customer service provider like Togwe ensures that your customers receive friendly, professional support even after your office is closed.
Customer Support Service Features
Togwe Customer Service
Deliver support around the clock using your own help content. Continuously empower your agents with insights, feedback, performance analytics, and targeted coaching.
Support Teams
Equip your support team with instant access to knowledge, actionable recommendations, and complete customer context—right when they need it.
Omni-channel Support
Support customers via email and your website using an embeddable AI widget, and extend conversations to voice channels through robust third-party integrations.
Customizable Support Site
Easily build, personalize, and launch a fully branded support website—no coding skills required.
Reporting
Measure and drive CSAT and team performance using ready-to-use, customizable dashboards.
Team Workspace
Efficiently handle requests with smart queues, adaptive workflows, configurable SLAs, and intelligent routing, all connected to Zara.
Developer Escalations
Deliver issues to development teams with complete context, ensuring easy collaboration and fast resolution.
Customer Context
Understand every customer you support. See their products, organization details, and conversation history to resolve issues faster and more personally.
